Privacy template - Foxhall Homes Ltd

Our contact details

Foxhall Homes LTD is a company wholly owned by Luton Borough Council our address is:

Foxhall Homes LTD
Luton Council
Town Hall, George Street
Luton
Bedfordshire
LU1 2BQ

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics for example Name, previous name, mother’s maiden name, gender, postal Address, previous addresses, phone number, email and details of your requirements to provide you with an estate agency service to buy a property
Your marital status, date of birth, nationality, tax status when you enter into a residential sales agreement to comply with anti-money laundering checks as required by law
Proof of your funds to support an offer on a property to be able to proceed with the purchase. Your bank detail when we take payment for services we provide such as a deposit or a payment for uplifts on the specification of your new home
Customer Financial information when you actively enquire about our products, for example bank statements, credit history, an agreement in principle form your mortgage provider, your mortgage requirements, income expenditure, family details
Name, postal address, phone number email and details of your requirements to provide you with information about the homes we have on sale
The method in which you found this website
Your views when you respond to a public consultation Foxhall Homes Ltd may undertake, this may include name, postal address, phone number, email
Your computer IP address
Detail about your vehicle if you visit a development

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Your requirements to provide you with an estate agency service to buy a property
To register an interest in a property
To apply financial checks to comply with anti-money laundering checks as required by law
To provide comments on a public consultation
To report a defect in your property

We also receive personal information indirectly, from the following sources in the following scenarios:

Advertising services such as rightmove, Zoopla, On The Market who promote our services. Social Media site such as Twitter and Facebook and online advertising programmes such as Google Adwords

Information provided by third parties

Other publically available sources such as land registry the electoral register

We use the information that you have given us in order to:

Provide you with an estate agency service to enquire about a development or a property or to buy a property
To communicate with you via post, phone, email or in person
To apply financial checks to comply with anti-money laundering checks as required by law
If we are under a duty to disclose or share your personal data to regulatory or law enforcement agencies
To facilitate the Help to Buy on the purchase of a property
To provide feedback from public consultation to the Foxhall Board, the Secretary of State or other relevant agencies
To report, monitor and resolve a defects in your home
We may also disclose your personal data to third parties:
that are engaged by us to provide services to us, in which case we will require those parties to keep that information confidential and secure and to use it solely for the purpose of providing the specified services to us
If we are if we are under a duty to disclose or share your personal data to regulatory or law enforcement agencies.
To complete financial transaction in relation to the purchase of a property
To operate, monitor, evaluate and improve our products, services and websites
We may disclose your personal data to any member of our group who need access to that information to assist you with the purpose of your enquiry.

We may share this information with third parties who need your information to assist you with the purpose of your enquiry including third parties for example:

Help to buy Agent for the South working on behalf of Homes England (the trading name of the Homes and Communities Agency)

A contractor working on our behalf

A solicitor

A surveyor

A mortgage broker

A financial body

A regulator

A law enforcement agency

Land registry

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent will be sought prior to processing your data, for example, to send and/or receive marketing information
You are able to remove your consent at any time. You can do this by contacting

Foxhall Homes LTD
Luton Council
Town Hall, George Street
Luton
Bedfordshire
LU1 2BQ

(b) We have a contractual obligation to collect and process your data for the performance of a contract to which you are a party

(c) We have a legal obligation to collect and process your data for compliance with a legal obligation, for example, verification of identity and fraud prevention

(d) We need it to perform a public task such as a public consultation

(e) We have a legitimate interest some information is processed by Foxhall Homes Limited which include network and information security, direct marketing, web analytics, updating customer details, sales, and other core services provided such as managing third party agents to undertake defects work

How we store your personal information

The information we hold on you is stored in a secure way (on paper and electronically), and we’ll only make the information available to those who have a right to see them. This can include third parties such as contractors, solicitors, surveyors, auditors in order to provide services and fulfil our legal responsibilities.

We do keep sufficient information to provide services and fulfil our legal responsibilities, we will only keep your information for as long as it is required, and we will only collect and store and use the information you provide in a manner that is compatible with the DPA.

We will dispose of your information by securely destroying paper records and deleting electronic records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

To make a request please contact:

Foxhall Homes LTD
Luton Council
Town Hall, George Street
Luton
Bedfordshir
LU1 2BQ

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

Foxhall Homes LTD
Luton Council
Town Hall, George Street
Luton
Bedfordshire
LU1 2BQ

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 ICO
Website: https://www.ico.org.uk